Trusted by life sciences leaders

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A regulated workflow layer for ServiceNow

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In Our Customer’s Words

Discover how ProcessX has transformed compliance and operational efficiency for our customers in the life sciences industry.

“I’ve collaborated with USDM for many years, and choosing ProcessX to enhance our ServiceNow investment was the right decision. Through the collaboration of our forward-thinking IT and quality teams, we recognized the benefits of using ProcessX to automate and modernize our software development lifecycle (SDLC). Since its deployment, we’ve reduced our initial deliverable cycle times by up to 75%, from 70 days to just 17.5 days. USDM has been a reliable partner, helping us accelerate compliance, reduce manual processes, and transition to a more intelligent, AI-enabled quality culture.”

Robert Sklenar, Senior Manager, ServiceNow COE

Abbott

• WHAT ORGANIZATIONS IMPLEMENTING PROCESSX TYPICALLY ACHIEVE

Business Outcomes

Faster Digital Transformation – Deploying validated GxP workflows in weeks instead of years.

Reduced Validation Overhead – Eliminating hundreds of hours of annual upgrade validation.

Unified ServiceNow Architecture – Maintain one enterprise platform for IT and Quality.

Continuous Audit Readiness – Validation documentation and traceability are maintained automatically.

ProcessX was a big step forward in getting us on ServiceNow and ready for commercialization. The pre-configured workflows significantly streamlined our processes, while the Part 11 compliant approvals and validation ensured we met regulatory requirements effortlessly.
Gabe Peterson
Vice President, Information Systems & Informatics
Arrowhead Pharmaceuticals
• BUILD-YOUR-OWN OR OUT-OF-THE-BOX WORKFLOWS FOR LIFE SCIENCE

Don’t Automate Old Workflows. Reimagine them!

ProcessX leverages ServiceNow’s best-in-class workflow management platform, makes it 21 CFR Part 11 compliant and extends it for GxP processes. Choose your path forward with Out-of-the-Box, validated workflows or build your own GxP-compliant workflows with USDM’s expert guidance.

Adopt Validated
GxP Workflows

Based on regulated industry expertise, this solution enables teams to be operational in weeks—not months.
Pre-built, GxP-compliant workflows for IT, Quality, Manufacturing, R&D, and Post-Market
Fully validated with audit-ready documentation included
Optional AI insights improve efficiency, quality, and proactive decision-making

Ideal for:

Teams seeking fast time-to-value, built-in compliance, and scalable digital process excellence.

Build Your Own

GxP Processes

Expert guidance from USDM helps simplify, streamline, and modernize your workflows with digital precision.
Re-engineer legacy workflows with USDM’s GxP process experts
Eliminate complexity caused by audits, CAPAs, and outdated systems
Modular, validated workflows tailored to your business needs
Optional AI for continuous improvement and proactive risk detection
Citizen Development program for sustainable, long-term transformation

Ideal for:

Organizations modernizing legacy systems and building future-ready, intelligent compliance operations.
• BUILT FOR LIFE SCIENCES

Pre-Validated Solutions for

Pharma 4.0 & Quality 4.0

Out-of-the-Box GxP Workflows Ready to Deploy with Human-in-the-Loop AI insights.
Part 11
Enable compliant e-signatures, audit trails, reporting, and documentation directly inside ServiceNow.
Regulated ITSM
Run ITSM in a controlled GxP model with validated workflows, aligned CMDB strategy, and stronger IT-Quality collaboration.
Paperless Validation and Test Automation
Reduce manual validation effort with paperless testing, automated regression, release control, and continuous compliance evidence.
Application Lifecycle Management
Connect ALM, change control, CSA, validation lifecycle, and evidence capture to keep GxP systems inspection-ready.
GMP Manufacturing
Digitize batch records, cleaning logs, reviews, and quality workflows with controlled ServiceNow automation.
Compliant Contact Center
Streamline adverse event, complaint, and post-market intake with traceable workflows and human-reviewed AI triage.
• WHY PROCESSX & USDM LIFE SCIENCES

Built on proven life sciences delivery

ProcessX pairs ServiceNow workflow automation with USDM's regulated implementation, validation, and managed compliance experience.

900+

Life sciences companies trust USDM

25+

Years of unmatched GxP expertise

6-12

Weeks to deploy — not months

75%

Reduction in validation burden

Request a Demo

Experience how ProcessX can simplify your GxP processes, improve operational efficiency, and ensure compliance with confidence. Our team will walk you through a tailored demo that highlights how ProcessX fits your organization’s unique needs.

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IT Service Management Challenges

Traditional ITSM platforms aren’t built for GxP demands — change requests often require duplicate entry into both IT and Quality systems, collaboration is hampered, approvals drag and audit risk looms. Download three ITSM case studies to read real outcomes delivered with ProcessX and watch this video to hear directly from Abbott.

Download the ITSM case studies