Privacy policy

ProcessX is a regulated workflow product developed and delivered by USDM Life Sciences. When you browse processx.com, request a working session, or correspond with the ProcessX team, US Data Management, LLC (535 Chapala St., Santa Barbara, CA 93101, USA) is the controller of your personal data.

This policy applies to processx.com and communications that reference it. Customer ServiceNow environments running the ProcessX scoped application remain inside each customer’s own ServiceNow tenant and are governed by the master services and software agreements between that customer and USDM Life Sciences—not by this website policy.

We collect business contact details that you choose to submit through the "Book a working session" form or by emailing us directly, along with technical analytics and consent-managed cookie signals.

We process the information you provide to respond to your working-session inquiry, evaluate your organization’s ServiceNow and GxP workflow requirements, coordinate follow-up with USDM Life Sciences engineers and account leads, send relevant product or regulatory updates where permitted, maintain site security (including rate limiting against automated abuse), and comply with applicable legal obligations.

Where the GDPR, UK GDPR, or similar data-protection laws apply, our processing relies on: (a) steps taken at your request prior to entering into a business relationship and our legitimate interests in B2B product communication and site security; (b) your consent for non-essential analytics and advertising cookies or marketing subscriptions; and (c) compliance with legal and regulatory obligations.

We load Google Tag Manager (GTM), Google Analytics 4 (GA4), and B2B measurement tags (such as LinkedIn and Salesforce Pardot) subject to the cookie consent banner presented on processx.com. Functional cookies remember your privacy choices; analytics cookies help us understand which workflow pages and technical guides are useful; advertising cookies measure campaign effectiveness.

You can review, accept, or reject non-essential cookie categories at any time through the cookie preference control displayed on the site. We do not sell personal information for monetary consideration; opting out of advertising cookies in the preference banner also honors "Do Not Sell or Share My Personal Information" signals under applicable US state privacy laws.

Confirmed working-session requests are transmitted over encrypted connections to USDM Life Sciences’ customer relationship and marketing systems (Salesforce and Salesforce Account Engagement / Pardot) and hosted infrastructure providers (including Vercel for web delivery and edge firewall protection). Authorized USDM personnel and contracted service providers access personal data solely under confidentiality and data-protection commitments.

We retain business inquiry records for the duration of active commercial evaluation and relationship management, and afterwards only for as long as needed to honor opt-out suppression lists, audit trails, or legal obligations, after which records are deleted or de-identified.

We implement technical and organizational safeguards appropriate to B2B contact data, including TLS encryption in transit, server-side input validation, rate limiting, and role-restricted CRM access.

Depending on where you live—including California (CCPA/CPRA), Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), the European Economic Area, the United Kingdom, and Switzerland—you may have the right to request access to the personal data we hold about you, know the categories collected or disclosed in the preceding 12 months, correct inaccurate details, request deletion, restrict or object to processing, withdraw consent, or opt out of targeted advertising and marketing emails.

To exercise any privacy right, unsubscribe from communications, or submit a verifiable consumer request (personally or through an authorized agent), email usdm@usdm.com or processx@usdm.com, or call 888-231-0816. To protect your information, we verify your identity using the work email address and relationship context associated with your request. USDM Life Sciences will never discriminate against you for exercising your privacy rights. Where applicable law grants the right, you may also lodge a complaint with your local data protection supervisory authority.

We may update this Privacy Policy when our site practices or applicable laws change, and we will update the effective date at the top of this page accordingly.

Questions regarding privacy on processx.com may be directed to: Privacy Team, US Data Management, LLC (USDM Life Sciences), 535 Chapala St., Santa Barbara, CA 93101, USA · usdm@usdm.com · processx@usdm.com · 888-231-0816.