ServiceNow Overview

What is ServiceNow?  ServiceNow is a cloud-based software platform for IT Service Management (ITSM) that automates general business processes. It includes various adaptive features that can vary by User and instance.   ServiceNow is based on Information Technology Infrastructure Library (ITIL) guidelines to provide service orientation for tasks, activities, and processes. It uses machine learning to […]

ProcessX Overview

What is ProcessX?   ProcessX is a comprehensive application built on the ServiceNow platform that digitizes and automates paper-based processes. It enables process owners to seamlessly initiate, monitor, and track workflows as they move through various stages in accordance with the approved Standard Operating Procedures (SOPs).  Using ProcessX’s task model, assigned users can efficiently complete tasks, […]