What is ServiceNow?
ServiceNow is a cloud-based software platform for IT Service Management (ITSM) that automates general business processes. It includes various adaptive features that can vary by User and instance.
ServiceNow is based on Information Technology Infrastructure Library (ITIL) guidelines to provide service orientation for tasks, activities, and processes. It uses machine learning to leverage data and workflows to help businesses become faster and scalable.
With ServiceNow, every machine, customer, and employee associated with your company can request workflow actions (e.g., service request, incident) through a single cloud platform. Whether you use standard ServiceNow functionality or a custom solution, you can manage your company’s current and historical information in a single easily accessible location.
For more information on ServiceNow products, standards, and resources, visit docs.servicenow.com.