Knowledge Base

• ProcessX Introduction
  • 1. ServiceNow Overview
  • 2. ProcessX Overview
  • 3. How will my company use ProcessX?
• ProcessX Basics
  • Accessing ProcessX
  • Application Navigation
  • Icons and Buttons
  • Dashboards
  • How to Access Audit history
  • Events In ProcessX
    • 1. Creating an Event
    • 2. View Active Events
    • 3. Assigning an Event
    • 4. Event States
    • 5. Perform Assessment
    • 6. Review Event Plan & Select Assignments
    • 7. Cloning an Event
    • 8. Cancelling an Event
    • 9. Closing an Event
  • Event Tasks
    • 1. Event Tasks
    • 2. Task States
    • 3. Working on Tasks
    • 4. Task Sign-off
    • 5. Approve or Reject a Task
    • 6. Adding a Generic Task
    • 7. Task Due Dates and Extensions
• Organization Setup
  • 2. Users
  • 3. Groups
  • 4. Departments
  • 5. Assets
• ProcessX Configuration
  • 1. ProcessX Configuration
  • 2. General Settings
  • 3. Inbound Email Action
  • 4. ProcessX Administration
• Automated Workflows in ProcessX
  • Application and Validation Lifecycle Management
    • 1. Create and Start Project
    • 10. Install and Installation Qualification in QA
    • 11. Test Execution Management
    • 12. Test Deviation Management
    • 13. Proceed with Installation in PROD
    • 14. Install and Installation Qualifiation in PROD
    • 15. Validation Summary Management
    • 16. Release Memo and Approvals
    • 17. Close ALM Project
    • 2. Perform Regulatory Applicability Assessment
    • 3. Define and Approve Project Type
    • 4. Change Management
    • 5. Validation Plan Management
    • 6. Requirements Management
    • 7. Requirement Versions
    • 8. Test Scripts Management
    • 9. Test Script Versions
• ProcessX Support