• ProcessX Introduction
• 1. ServiceNow Overview
• 2. ProcessX Overview
• 3. How will my company use ProcessX?
• ProcessX Basics
• Accessing ProcessX
• Application Navigation
• Icons and Buttons
• Dashboards
• How to Access Audit history
• Events In ProcessX
• 1. Creating an Event
• 2. View Active Events
• 3. Assigning an Event
• 4. Event States
• 5. Perform Assessment
• 6. Review Event Plan & Select Assignments
• 7. Cloning an Event
• 8. Cancelling an Event
• 9. Closing an Event
• Event Tasks
• 1. Event Tasks
• 2. Task States
• 3. Working on Tasks
• 4. Task Sign-off
• 5. Approve or Reject a Task
• 6. Adding a Generic Task
• 7. Task Due Dates and Extensions
• Organization Setup
• 2. Users
• 3. Groups
• 4. Departments
• 5. Assets
• ProcessX Configuration
• 1. ProcessX Configuration
• 2. General Settings
• 3. Inbound Email Action
• 4. ProcessX Administration
• Automated Workflows in ProcessX
• 1. Application and Validation Lifecycle Management
• 1. Create and Start Project
• 2. Perform Regulatory Applicability Assessment
• 3. Define and Approve Project Type
• 4. Change Management
• 5. Validation Plan Management
• 6. Requirements Management
• 7. Requirement Versions
• 8. Test Scripts Management
• 9. Test Script Versions
• 10. Install and Installation Qualification in QA
• 11. Test Execution Management
• 12. Test Deviation Management
• 13. Proceed with Installation in PROD
• 14. Install and Installation Qualifiation in PROD
• 15. Validation Summary Management
• 16. Release Memo and Approvals
• 17. Close ALM Project
• 2. IT Change Management
• 1. Create Event and Triage
• 2. Review Event Plan
• 3. Plan Change
• 4. Implement in Test
• 5. Validate in Test
• 6. Implement in Production
• 7. Validate in Production
• 8. Closure
• 3. Emergency Change
• 1. Create Event and Triage
• 2. Review Event Plan
• 3. Plan Change
• 4. Implement in Production
• 5. Validate in Production
• 6. Closure
• 4. Standard Change Template
• 1. Create Template and Triage
• 2. Review Event Plan
• 3. Plan Change
• 4. Create Template from Completed Change
• 5. Revise Template
• 6. Retire Template
• 5. Standard Change
• 1. Create Standard Change and Triage
• 2. Review Event Plan
• 3. Plan Change
• 4. Implement Change
• 5. Closure
• 6. IT Incident
• 1. Create Standard Change and Triage
• 2. Review Event Plan
• 3. Investigation
• 4. Implementation
• 5. Closure
• 7. Periodic Review
• 1. Create Standard Change and Triage
• 2. Review Event Plan
• 3. Complete Review Tasks
• 4. Review Completion (Summary) Task
• 5. Periodic Review Closure
• ProcessX Support