Regulated ITSM

Discover how easy it can be to manage GxP systems, oversee the functional areas of IT, and support your Quality counterparts using one powerful platform

Organizations of all sizes struggle to manage cloud spending, technology bloat, and a lack of resources. Expanding ServiceNow to your GxP needs helps you control costs, decrease your IT footprint, and continue using familiar technology.

While managing GxP systems can be challenging for IT leaders, ProcessX enables them to automate regulated IT workflows and monitor application lifecycle management (ALM). It even has a regulatory applicability workflow that drives the GxP system assessment process.

To help users throughout the organization adopt and embrace the systems, ProcessX simplifies IT system management with features like:

  • 21 CFR Part 11 and Annex 11 electronic signatures compliance
  • European Union Good Manufacturing Practice (EU GMP) compliance
  • GxP data segregation and control
  • Audit trail reports

Built on ServiceNow, ProcessX really can make it easy to manage your GxP—and non-GxP—systems. This graphic illustrates how ServiceNow and ProcessX work together to maintain a controlled IT system inventory and meet Quality regulatory requirements.

Contact us to learn how to extend your ServiceNow environment to include regulated IT workflows.

Regulated IT Workflows | GxP IT Service Management

System assessment is part of the ProcessX onboarding process, during which you’re prompted with questions about whether the system has an impact on product quality, efficacy, or patient safety. If it’s determined to be a GxP system, ProcessX updates the attributes and flags the system as GxP.

This assessment drives the process for regulated IT workflows, including:

  • GxP Incident Management (ITSM)
  • GxP Change Management (ITSM)
  • Cybersecurity Incident (ITSM)
  • Regulatory Applicability Assessment (CMDB)
  • Application Lifecycle Management (ALM)
  • User Access Provisioning
  • Periodic Review


If you have ServiceNow, you can easily extend your non-GxP environment to include GxP workflows. If you don’t have ServiceNow, you can access the Now platform through ProcessX—no additional license is needed. Either way, it’s a perfect pairing to help your organization:

  • Maximize the value of your existing ServiceNow platform
  • Control cloud costs with regulated and non-regulated IT workflows in one platform
  • Provide an integrated approach to enterprise risk review and management
  • Enable controlled GxP system inventory

Contact us to learn more.

Hear from USDMs co-founder, Vega Finucan about the challenges with managing several IT systems.

Want to hear more? Check out the on-demand webinar Automate Now | Best Practices for GxP Systems

Contact us today!

Fill out the form to contact us today about our regulated IT solutions with ProcessX

Built on the ServiceNow Platform

ProcessX started as GxP platform to extend ServiceNow ITSM and segregate that GxP data.  If you have ServiceNow, don’t waste the effort to validate it and the painful process of release management for validated systems. 

Adopt ProcessX ITSM for GxP.  ProcessX covers all ITSM flows (incident, change, user access) for GxP systems.  You get a single source of truth and one platform for GxP and non-GxP systems. Additional ProcessX ITSM flows include:

  • Regulatory Applicability
  • Assessment – assesses for GxP, SOX, etc
  • Controlled GxP system inventory (for regulators)
  • Periodic Review
  • Paperless Validation / Test automation workflow

If you don’t have ServiceNow, adopt the ITSM for life sciences with ProcessX. No additional ServiceNow license is required.

ProcessX on the ServiceNow store

Regulated IT Workflows in Action

Get in touch with our team to accelerate your digital transformation today.