• MAXIMIZE SERVICENOW ROI WITH BETTER GOVERNANCE, DATA QUALITY, AND PLATFORM AGILITY
Transform Life Sciences with Validated, AI-Powered ServiceNow Solutions
Unlock the full potential of your ServiceNow platform with USDM Life Sciences. With USDM’s ServiceNow Consulting & Implementation services, customers can establish and roll out a ServiceNow roadmap that will streamline operations and automated processes—with solutions that accelerate timelines and reduce risk.
Established ServiceNow Deployment Approach for Life Sciences
Validated ServiceNow Regulated workflows
Agentic AI & AI-powered Automation
Integrations with Veeva, SAP, ArisG, and more
• ACCELERATE YOUR DIGITAL JOURNEY FROM IT, TO QUALITY, TO MANUFACTURING
Why USDM is the GoTo Partner for ServiceNow in Life Sciences
USDM has 25+ years of experience delivering validated digital solutions for life sciences. Whether you’re starting with ServiceNow or scaling enterprise-wide, we ensure every solution is inspection-ready and built to foster innovation. We balance compliance and agility so you can move forward with confidence.
350+ active global MSAs across biopharma
Life sciences–certified ServiceNow experts
Proven Agentic AI & automation frameworks
Ready-to-Deploy Workflow Accelerators
CSA-aligned validation approach and VLM workflow
I’ve collaborated with USDM for many years, and choosing ProcessX to enhance our ServiceNow investment was the right decision. We recognized the benefits of using ProcessX to automate and modernize our software development lifecycle (SDLC). Since its deployment, we’ve reduced our initial deliverable cycle times by up to 75%, from 70 days to just 17.5 days. USDM has been a reliable partner, helping us accelerate compliance, reduce manual processes, and transition to a more intelligent, AI-enabled quality culture.
Robert Sklenar – Senior Manager, ServiceNow COE
Abbott
When it comes to Life Sciences, few know it better than USDM. Their 20+ years of focus in the life sciences industry is an unparalleled differentiator. No one understands our clients like USDM does!
Akhil Rachamadugu – Director, Life Sciences
ServiceNow
• ENSURING SEAMLESS, AUDIT-READY GXP COMPLIANCE
Validated ServiceNow Solutions for Life Sciences
Our solutions span the full spectrum of biopharma operations—optimized for speed, compliance, and ROI.
ServiceNow Products
ITSM, ITOM, ITAM, CMDB, CSDM, ProcessX
Capabilities
Regulatory Applicability workflow segregates Regulated & Non-Regulated Data
Automated IT Incident incorporates AI to auto-triage
IT Change Management following ITIL
Agentic AI Automated Release Management
CMDB & CSDM strategy for service accuracy and efficiency
Controlled User Access & Periodic Review
Results
50% faster approval of Change Requests
On Demand & Controlled Regulated System Inventory
100% traceability across lifecycle activities
ServiceNow Products
ITSM, ProcessX
Capabilities
Integrated workflow links change and validation tasks
Agentic AI automates Release Management
Requirements Risk management enforces Risk based Validation
Traceability from Requirements to Manual and Automated Tests
Streamlined Dry Runs & Execution of Manual and Automated Tests
Integrated with validated Automated Test (ATT) platform
Audit-ready on-demand Validation artifacts
Results
75% faster Release cycles
40% reduction in validation tasks
100% Audit readiness
Third-Party Risk Management
ServiceNow Products
IRM, SecOps, ProcessX
Capabilities
Integrated third-party risk scoring with real-time monitoring
Automated cyber incident triggers based on vendor risk
Embedded audit, CAPA, and compliance workflows
Results
Up to 60% faster vendor qualification and onboarding
40% reduction in unresolved security incidents
Real-time risk visibility across regulated supplier networks
ServiceNow Products
OT, Asset Management, CDM, ProcessX
Capabilities
Digital GMP workflows (e.g., logbooks, batch records)
No-code form creation for citizen developers
Mobile-enabled asset and equipment traceability
Paperless calibration, environmental monitoring, and holds
Results
70% faster batch release and deviation resolution
45% drop in GMP-related documentation errors
Complete end-to-end visibility across OT operations
Compliance Command Center
ServiceNow Products
HCLS, CSM, ProcessX
Capabilities
Omnichannel AE and complaint intake (web, email, social, phone)
AI-driven case triage, classification, and prioritization
Communication with patient/provider to complete proper documention of Adverse Event
Integration with common with drug safety systems (Argus, ArisG, Veeva)
Results
3x faster adverse event triage
99% data accuracy via AI/NLP-driven intake
One centralized source for audit-ready AE data
Most companies don’t understand CSDM and the significant ROI possible in reducing costs through enterprise service management. That’s why we are here to help customers get more vaule out of ServiceNow.
John Zhang – ServiceNow Architect and MVP 2023/24/25
USDM Life Sciences
• EXTEND SERVICENOW TO GXP BUSINESS AREAS
Powered by ProcessX The Engine Behind Validated ServiceNow
ProcessX is USDM’s proprietary GxP-compliant application built on ServiceNow infrastructure. It enables automation of validation, change control, and lifecycle management for ServiceNow and connected systems.
What Makes ProcessX Unique
FDA-compliant validation lifecycle management (CSA-ready)
Automated test execution and traceability matrix generation
GxP workflow segregation (in one instance or stand-alone)
Pre-built validation packs for common systems (Veeva, SAP, CRM)
Audit-ready documentation generated in minutes
• UNMATCHED GXP EXPERTISE AND WHITE GLOVE SERVICE
How We Work Smarter
ServiceNow Transformation, Implementation, and Optimization
Strategy + Roadmap: Digital Blueprint
We begin with a white-glove discovery process that develops your organization’s ServiceNow’s roadmap for next 1 to 3 years. Unlike generalist firms, we align your transformation strategy incorporating Agentic AI and automation with business & compliance value from day one.
ServiceNow consulting tailored for biotech, pharma, and medical device
Blueprints and roadmaps tied to business value that streamline operations & accelerate compliance
Prioritized workflows ranked by business & compliance impact
Result
A roadmap built for global regulatory success—beyond what generic consultants offer.
Accelerated Implementation: Built-In Validation, Zero Rework
Our deployments are fast, fully compliant, and powered by 25+ years of audit-tested experience. We implement CSA-aligned solutions using pre-validated accelerators within ProcessX.
Capabilities
Build your own workflows or leverage OOTB workflows for Change Control, CAPA, AE Intake, and more
Automated testing and documentation via ProcessX VLM
Agentic AI for smart triage, routing, and compliance monitoring
CSA methods that reduce testing time without compromising quality
Result
Validated ServiceNow go-lives in weeks—not months—without gaps or guesswork.
Continuous Optimization: Compliance That Scales With You
We don’t walk away post-launch—we operate as your MSP. USDM manages support tickets, tech upgrades, and platform health while continuously refining compliance, performance, and user experience.
Automated validation and release management with testing for GxP and non-GxP workflows
Full CMDB monitoring with optimized CSDM for greater ROI
24/7 ticketing and ServiceNow upgrades managed by USDM
AI-driven enhancements for predictive compliance and insights
Result
An AI-enabled, audit-ready ServiceNow platform—faster, smarter, and fully managed for life sciences.
• CUTTING VALIDATION TIME BY 70%
Proven Results for Biopharma
Validation cycle times reduced by 70%
Approval cycles dropped from 70 days to under 21—targeting <10 days
Audit responses generated in minutes instead of hours
USDM brings a rare blend of GxP rigor and innovation. The addition of Now Assist puts best‑practice AI at our teams’ fingertips—always with the human checks regulators expect.
Jon Cohen – Head of Life Sciences Industry–Americas, ServiceNow
Stop Rebuilding and Start Transforming
Whether you're transforming IT, digitizing quality processes, or centralizing adverse event data—USDM helps you move faster, stay compliant, and stay inspection-ready. Let’s talk.
- Vega Finucan
Discover how Quality 4.0 and Pharma 4.0 — the digital transformation of manufacturing — are changing life sciences, and how USDM helps companies embrace innovation with compliance.
- John Zhang
Learn how life sciences organizations are using CSDM to automate operations, support compliance, and achieve measurable ROI through better alignment of IT and business strategy.
- Vega Finucan
Learn how ProcessX helps life sciences Quality teams modernize workflows, accelerate inspections, and stay audit-ready.
- Vega Finucan
ServiceNow’s Agentic AI and ProcessX streamlines compliance, accelerate operations, and optimize workflows with intelligent automation.
- John Zhang
ServiceNow Community MVP John Zhang helps to clarify the complexities of CSDM and answers questions from the Ask the Experts webinar.
- John Zhang
Discover a health dashboard that helps you monitor the completeness, compliance, and correctness of your CMDB.