• MAKE GxP IT SIMPLE, COMPLIANT, AND SCALABLE

A single platform to manage regulated, GxP and non-GxP IT —without increasing tools, costs, or risk

Extend ServiceNow to regulated ITSM. Control cloud spend, reduce tech bloat, and keep the Now Platform your team already knows—now with compliant workflows for Quality, IT, and the business.

Maximize the value of your existing ServiceNow platform
Provide an integrated approach to enterprise risk review and management
Enable controlled GxP system inventory
• VALIDATED, AUDIT-READY CONTROLS IN YOUR SERVICENOW ENVIRONMENT

Built For Regulated IT Service Management in ServiceNow

Regulated ITSM, powered by USDM’s ProcessX, is a validated solution purpose-built for life sciences. It unifies incidents and change management into a single compliant workflow that aligns with global regulations. With automation, AI-driven efficiencies, and seamless integration across enterprise systems, Regulated ITSM helps organizations reduce compliance risk, ensure Part 11 / Annex 11 audit readiness, and accelerate resolution times. The result is a scalable, compliant GxP-ready ITSM framework that improves service delivery while maintaining the highest standards of quality and control.

With ProcessX, you can:
Cut compliance risk: 30–50% fewer audit findings with built-in validation
Speed resolution: 20–40% faster MTTR through automation and AI
Reduce costs: 25–35% savings from streamlined ITSM operations
Scale with confidence: 90%+ SLA adherence and rapid global expansion

• EXTEND SERVICENOW TO GXP BUSINESS AREAS

Audit-Ready GxP Capabilities

Built on ServiceNow, ProcessX makes it easy to manage both GxP and non-GxP systems—on one platform.

21 CFR Part 11 & Annex 11 electronic signatures
End-to-end audit trails and reports
GxP data segregation and access control
Paperless validation and test automation with artifacts and evidence auditors expect
• MISSION-CRITICAL COMPLIANCE, SIMPLIFIED

Regulated IT Workflows & GxP IT Service Management

System assessment during onboarding activates the right controls. From there, ProcessX orchestrates compliant workflows across IT and Quality:

GxP Change Management (ITSM)

Manage validated system changes with audit-ready traceability.

Cybersecurity Incident (ITSM)

Contain and resolve threats with compliant incident response.

Regulatory Applicability Assessment (CMDB)

Map systems to global regulations for compliance clarity.

User Access
Provisioning

Grant compliant access with automated, role-based controls.

Periodic Review

Ensure ongoing compliance with scheduled system and access audits.
• ACCELERATE YOUR DIGITAL JOURNEY FROM IT, TO QUALITY, TO MANUFACTURING

Why USDM’s ProcessX + ServiceNow

Whether you already have ServiceNow—or you don’t—there’s a compliant path forward.
Already on ServiceNow? Extend your non-GxP environment with GxP workflows—no re-platforming, no duplicate tools.
Not on ServiceNow? Access the Now Platform through ProcessX—no additional ServiceNow license required.

USDM brings over 25 years of life sciences compliance expertise and has served more than 900 GxP-regulated GxP companies. Combined with ServiceNow’s enterprise-scale platform, ProcessX is a simple solution for a validated path to an AI-powered, compliant ITSM operation.

Together, we help:
Improve compliance and reduce risk
Drive efficiency with automation across GxP operations
Unlock data-driven insights with AI and predictive analytics
Scale across regulated business functions for long-term value
• IMMEDIATE, MEASURABLE IMPACT

Organizations deploying ProcessX report:

Saving time by eliminating thousands of manual hours annually across sites
Decreasing risk and compliance costs by avoiding $5k–$20k per deviation or CAPA
Scaling faster by expanding GxP workflows without adding to their tech stack
Boosting efficiency by cutting release and onboarding cycles by 30–50%

USDM brings a rare blend of GxP rigor and innovation. The addition of Now Assist puts best‑practice AI at our teams’ fingertips—always with the human checks regulators expect.

Jon Cohen – Head of Life Sciences Industry–Americas, ServiceNow 

• SEE HOW IT ALL FITS TOGETHER

One Platform for GxP and Non-GxP ITSM

This graphic shows how ServiceNow and ProcessX work in tandem to maintain a controlled IT system inventory and meet Quality regulatory requirements.

Take The Next Step

Schedule a Demo Today!

• SEE HOW IT ALL FITS TOGETHER

Additional Resources