• TRANSFORM TRADITIONAL ITSM INTO A MODERN, COMPLIANT, AND INTELLIGENT ECOSYSTEM
Reimagine Regulated ITSM for Life Sciencess
In the life sciences industry, your IT service management (ITSM) can be more than just your operational backbone—it can also serve as a compliant workflow engine and a business growth enabler. But outdated tools, manual processes, and disjointed governance create costly inefficiencies and regulatory vulnerabilities.
• A REGULATORY WORLD DEMANDING MORE FROM IT
What if ITSM Could Be a Strategic Compliance Engine?
Today’s IT teams are under pressure to deliver speed, compliance, security, and quality—all at once. Whether it’s change control, incident management, or asset tracking, legacy ITSM systems can’t keep up with the evolving expectations of global regulators.
Manual processes and inconsistent documentation increase the risk of non-compliance. And point solutions create data silos that limit visibility, scalability, and innovation.
Imagine an IT organization that is:
Always audit-ready and aligned with GxP and ISO frameworks
Empowered by automation to eliminate manual errors and accelerate response times
Unified through a single source of truth for change, incident, and asset lifecycle management
Optimized for business impact, enabling IT to fuel innovation—not just keeping the lights on
Contact us for a brief discovery call
• POWER COMPLIANCE AND GROWTH WITH USDM & PROCESSX
Pre-Validated GxP ITSM Workflows
With USDM and ProcessX, organizations gain access to ready-to-use, pre-validated workflows that accelerate time to value, with compliance built in.
These include:
Change Management
Automated approvals, AI-driven impact assessments, and full traceability.
Periodic Review & Access Review
Standardized workflows for systems and access review to maintain continuous compliance.
Regulatory Applicability
Pre-mapped workflows aligned with FDA, EMA, ISO and SOX standards.
Low-Code / No-Code Flexibility
Beyond the pre-built workflows, ProcessX empowers IT and business teams with the capabilities to quickly adapt, extend, and digitize processes while staying compliant.
• THE FUTURE OF REGULATED IT STARTS NOW
Why USDM & ProcessX
With over 25 years of life sciences expertise, USDM transforms ITSM from a cost center into a compliance-ready growth engine. Powered by ProcessX, we harmonize technology, regulatory, and quality needs to deliver faster implementations, fewer deviations, and always-audit-ready operations.
USDM CAPABILITIES
Digital Quality & Compliance Frameworks
Lifecycle Management for ITSM Systems
Integration with ERP, LIMS, MES & QMS platforms
GenAI & automation accelerators to reduce manual effort
Cloud Assurance for AWS, Azure, and GCP
Continuous monitoring for GxP-compliant environments
OUTCOMES THAT MATTER
30% fewer deviations
40% faster implementation
98% device traceability
35% faster deployment/retirement of assets
20% improved accuracy with predictive intelligence
25% increase in user satisfaction