• TRANSFORM TRADITIONAL ITSM INTO A MODERN, COMPLIANT, AND INTELLIGENT ECOSYSTEM

Reimagine Regulated ITSM
for Life Sciences

In the life sciences industry, your IT service management (ITSM) can be more than just your operational backbone—it can also serve as a compliant workflow engine and a business growth enabler. But outdated tools, manual processes, and disjointed governance create costly inefficiencies and regulatory vulnerabilities.

• A REGULATORY WORLD DEMANDING MORE FROM IT

What if ITSM Could Be a Strategic Compliance Engine?

Today’s IT teams are under pressure to deliver speed, compliance, security, and quality—all at once. Whether it’s change control, incident management, or asset tracking, legacy ITSM systems can’t keep up with the evolving expectations of global regulators.

Manual processes and inconsistent documentation increase the risk of non-compliance. And point solutions create data silos that limit visibility, scalability, and innovation.

Imagine an IT organization that is:

Always audit-ready and aligned with GxP and ISO frameworks
Empowered by automation to eliminate manual errors and accelerate response times
Unified through a single source of truth for change, incident, and asset lifecycle management
Optimized for business impact, enabling IT to fuel innovation—not just keeping the lights on

I’ve collaborated with USDM for many years, and choosing ProcessX to enhance our ServiceNow investment was the right decision.  We recognized the benefits of using ProcessX to automate and modernize our software development lifecycle (SDLC). Since its deployment, we’ve reduced our initial deliverable cycle times by up to 75%, from 70 days to just 17.5 days. USDM has been a reliable partner, helping us accelerate compliance, reduce manual processes, and transition to a more intelligent, AI-enabled quality culture.

Robert Sklenar – Senior Manager, ServiceNow COE 

Abbott 

Contact us for a brief discovery call

• POWER COMPLIANCE AND GROWTH WITH USDM & PROCESSX

Pre-Validated GxP ITSM Workflows

With USDM and ProcessX, organizations gain access to ready-to-use, pre-validated workflows that accelerate time to value, with compliance built in. These include:
1

Change & Incident Management

Automated approvals, AI-driven impact assessments, and full traceability.
2

Periodic Review & Access Review

Standardized workflows for systems and access review to maintain continuous compliance.
4

Regulatory Applicability

Pre-mapped workflows aligned with FDA, EMA, ISO and SOX standards.
low code no code

Low-Code / No-Code Flexibility

Beyond pre-built workflows, ProcessX empowers IT and business teams to adapt, extend, and digitize GxP processes quickly.
• THE FUTURE OF REGULATED IT STARTS NOW

Why USDM & ProcessX

With over 25 years of life sciences expertise, USDM transforms ITSM from a cost center into a compliance-ready growth engine. Powered by ProcessX, we harmonize technology, regulatory, and quality needs to deliver faster implementations, fewer deviations, and always-audit-ready operations.

USDM Capabilities

Digital Quality & Compliance Frameworks
Lifecycle Management for ITSM Systems
Integration with ERP, LIMS, MES & QMS platforms
GenAI & automation accelerators to reduce manual effort
Cloud Assurance for AWS, Azure, and GCP
Continuous monitoring for GxP-compliant environments

Outcomes that Matter

30% fewer deviations
40% faster implementation
98% device traceability
35% faster deployment/retirement of assets
20% improved accuracy with predictive intelligence
25% increase in user satisfaction

It was probably the fastest project I’ve ever done in my life,
and it was rewarding. We really want to thank USDM for all of
their help and guidance in getting this ramped up.

John Savage, Senior Director IT
Turning Point Therapeutics