• GxP-VALIDATED WORKFLOWS ON SERVICENOW

GxP-Validated Workflows on ServiceNow

Your ServiceNow investment is underperforming in regulated environments. We fix that.

USDM transforms ServiceNow into a validated platform for GxP and non-GxP workflows — across IT, Quality, Clinical, Manufacturing, and Safety. No compliance shortcuts. No audit surprises.

30 minutes. No pitch deck. We'll assess your GxP readiness on ServiceNow and show you where the quick wins are.

• A REGULATORY WORLD DEMANDING MORE FROM IT & QUALITY

ServiceNow is a powerful workflow engine.

70% Reduction in validation cycle time

75% Faster deliverable cycles (70 days → 17.5)

50% Faster implementation vs. custom builds

40% Fewer deviations post-deployment

Trusted by regulated life sciences leaders

• THE GAP

ServiceNow is powerful.

But it wasn't built for GxP.

ServiceNow handles IT workflows at enterprise scale. But in life sciences, every workflow touching product quality, patient safety, or data integrity must be validated, traceable, and audit-ready — continuously.

Standard ServiceNow implementations leave regulated organizations stuck between two bad options:

Option A: Restrict ServiceNow to ITSM only.

Your most expensive platform sits underutilized. Quality, Clinical, and Manufacturing teams stay on manual processes, paper, or legacy systems

Option B: Extend ServiceNow into regulated workflows without a compliance framework.

You move fast — until your next inspection. Fragmented governance, missing audit trails, and validation gaps turn your platform into a liability.

There’s a third option.

• PROCESSX BY USDM

One platform. GxP and non-GxP workflows.

Fully validated.

ProcessX is USDM’s validated overlay for ServiceNow — purpose-built for regulated life sciences. It turns ServiceNow into a compliant enterprise workflow platform without restricting innovation in your non-GxP environment.

Instead of spending months on custom validation, you deploy pre-validated workflow templates, automated lifecycle management, and built-in 21 CFR Part 11 / Annex 11 controls — out of the box.

• WHAT WE SOLVE

The workflows that keep regulated IT and Quality leaders up at night.

Periodic Reviews & Access Governance

The problem: Your team spends hundreds of hours per quarter on periodic reviews and user access recertifications —
manually. Every audit, the same scramble.

ProcessX automates:

Periodic review scheduling and execution

User access reviews with approval workflows

Role-based access governance with full audit trail

Risk-based review prioritization

Change Control & Validation Lifecycle

The problem: Every system change requires impact assessments, validation protocols, and approval chains. Your change
control process is a bottleneck disguised as governance.

ProcessX automates:

Validated change management with risk-based impact assessment

System onboarding, updates, and retirement documentation

CSA-aligned documentation generation

Controlled release processes with full traceability

Quality & Compliance Workflows

The problem: Deviations, CAPAs, audit findings — your quality team is drowning in manual processes across disconnected
systems. Every workaround is an inspection finding waiting to happen.

ProcessX automates:

Deviation and CAPA management

Audit management and controlled documentation

Change control with GxP impact analysis

Inspection-ready reporting with continuous audit trails

AI Governance in Regulated Environments

The problem: ServiceNow is shipping AI features (NowAssist, predictive intelligence) faster than your compliance team can
evaluate them. You’re either blocking innovation or accepting unknown risk.

ProcessX enables:

AI-enabled compliance controls with regulatory impact classification

Automated routing and risk assessment for AI-powered workflows

Segregated GxP boundaries — validated controls without restricting enterprise AI adoption

Governance frameworks that let you say "yes" to AI, not "not yet"

• THE FUTURE OF REGULATED IT STARTS NOW

Future-Ready Success Stories

"ProcessX was a big step forward in getting us on ServiceNow and ready for commercialization. The pre-configured workflows significantly streamlined our processes, while the Part 11 compliant approvals and validation ensured we met regulatory requirements effortlessly. Additionally, the managed services eliminated the need for a large team, reducing overhead costs and enhancing efficiency. Working with USDM was a true pleasure. Their expertise and support made the entire implementation process smooth from start to finish."

Gabe Peterson

Vice President
Information Systems & Informatics
Arrowhead Pharmaceuticals

"I've collaborated with USDM for many years, and choosing ProcessX to enhance our ServiceNow investment was the right decision. We recognized the benefits of using ProcessX to automate and modernize our software development lifecycle (SDLC). Since its deployment, we've reduced our initial deliverable cycle times by up to 75%, from 70 days to just 17.5 days. USDM has been a reliable partner, helping us accelerate compliance, reduce manual processes, and transition to a more intelligent, AI-enabled quality culture."

Robert Sklenar

Senior Manager
ServiceNow COE
Abbot

• WHY USDM + PROCESSX

25+ years in regulated life sciences.

Not a ServiceNow shop that learned compliance. A compliance firm that mastered ServiceNow.

What makes USDM different:

Deep life sciences domain expertise — we've worked inside the regulations your team lives under

We don't just configure workflows — we validate them to inspection-ready standards

Integration experience with ERP, LIMS, MES, and QMS platforms already in your stack

Managed services that grow with you — so you don't need to build a team to maintain what we built

What ProcessX delivers:

Pre-validated GxP workflow templates — deploy in weeks, not months

21 CFR Part 11 & Annex 11 controls built in

Automated Validation Lifecycle Management (VLM)

Segregated GxP boundaries — regulated and non-regulated workflows on one platform

Continuous audit traceability from requirement through execution

Built for regulated life sciences organizations running — or evaluating — ServiceNow.

Industries

Pharma & BioPharma

Biotechnology

Medical Device & SaMD

CROs & CDMOs

Teams

IT & GxP IT

Quality & Compliance

Clinical Operations

Manufacturing & Supply Chain

Safety & Pharmacovigilance

If you're asking these questions:

"How do we extend ServiceNow into regulated workflows?"

"Can we validate NowAssist and other AI features?"

How do we reduce our validation cycle time?"

"Is there a faster path than custom GxP configuration?"

Empowering Intelligent Automation with ServiceNow

This clip, from USDM’s 2026 Summit, explores how ServiceNow isn’t replacing Veeva, SAP, or Oracle—it’s connecting them. In this discussion, discover how life sciences companies can unify data across systems, apply regulated AI to predict risk, and orchestrate compliant workflows end to end.

If you’re looking to drive intelligent automation without disrupting your systems of record, this is a must-watch.

Watch the Summit On-Demand.

See what ProcessX can do for your regulated environment.

Book a 30-minute discovery call with a USDM life sciences specialist. No generic demo. We’ll discuss your ServiceNow environment, your GxP requirements, and where ProcessX can deliver fast, measurable impact.

No spam. No BDR follow-up barrage. You'll hear from a domain specialist who's worked in regulated life sciences — not a sales rep reading a script.