In this webinar, representatives from ServiceNow and USDM Life Sciences present the Compliant Contact Center (CCC) — an innovative, purpose-built solution designed to enhance GxP-relevant workflows within contact centers.
Discover why CCC positions ServiceNow as the platform of record for life sciences—delivering compliance, efficiency, and innovation at scale. Life sciences organizations face mounting complexity in managing complaints, CAPA, and regulatory submissions. The solution? A single, AI-powered platform that connects it all. take the next step toward always audit-ready operations powered by intelligent workflows.
Fill out the form to watch on demand and take the next step toward always audit-ready operations powered by intelligent workflows. See how Compliant Contact Center (CCC)—built on ServiceNow and powered by USDM’s ProcessX—is transforming GxP operations across 325+ life sciences enterprises.
You’ll learn how CCC:
- Extends your ServiceNow investment to regulated domains like clinical, manufacturing, and safety
- Seamlessly separates and automates GxP activities without validating your full ServiceNow platform
- Enables AI-driven intake, triage, and audit-readiness—on a unified data model
FILL OUT THE FORM to watch this On-Demand Webinar >>>
Presenters
Hovsep Kirikian
Vice President of Strategy & Operations, USDM Life Sciences
Hovsep Kirikian serves as Vice President of Strategy and Operations at USDM Life Sciences, where he leads strategic planning, cross-functional alignment, and the company’s Veeva services practice. With more than 20 years of experience in the life sciences industry, he partners with executive teams to drive business transformation, operational excellence, and digital innovation. Hovsep holds a BA in Biological Sciences from California State University and an MS in Regulatory Sciences from Johns Hopkins University. He is also a certified PMP and Veeva White Belt professional.
Vishakha Sant
Global Head of Product, Healthcare, Life Sciences, and Payer, ServiceNow
Vishakha Sant is the Global Head of Product for Healthcare, Life Sciences, and Payer at ServiceNow. With over 20 years of experience in healthcare digital strategy and transformation, she leads the development and execution of solutions that optimize clinical, operational, and compliance outcomes. Vishakha partners with customers and industry leaders to accelerate innovation and bring new digital capabilities to market. She completed Harvard Business School’s Strategy for Health Delivery program and holds a Master’s in Healthcare Administration from the University of Texas at Arlington and a Bachelor’s in Computer Information Systems from the University of Texas at Dallas.
Who Should Watch
- Heads of Quality, Manufacturing, Regulatory, IT, and Clinical Operations
- Life sciences professionals navigating complex compliance requirements
- Digital transformation leaders seeking scalable, future-ready platforms
- ServiceNow customers in regulated industries