• MAXIMIZE SERVICENOW ROI WITH BETTER GOVERNANCE, DATA QUALITY, AND PLATFORM AGILITY
Transform Life Sciences with Validated, AI-Powered ServiceNow Solutions
Unlock the full potential of your ServiceNow platform with USDM Life Sciences. Automate compliance, streamline operations, and reduce risk—faster than ever—with full-service solutions purpose-built for regulated industries.
Go-to MSP for Life Sciences
Validated ServiceNow workflows
AI-powered automation built for GxP
CSA-aligned lifecycle management
• ACCELERATE YOUR DIGITAL JOURNEY FROM IT, TO QUALITY, TO MANUFACTURING
Why USDM is the GoTo Partner for ServiceNow in Life Sciences
USDM has spent 25+ years building digital transformation strategies and validated systems for the life sciences industry. Whether you're just starting your ServiceNow journey or scaling enterprise-wide, USDM ensures every solution is built for inspection-readiness and innovation. We understand the compliance burden and the need for innovation—and we help you achieve both with confidence.
350+ active global MSAs across biopharma
Life sciences–certified ServiceNow experts
Proven Agentic AI & automation frameworks
Ready-to-Deploy Workflow Accelerators
CSA-aligned validation (trusted by FDA auditors)
Seamless integrations with Veeva, SAP, ArisG, and more
I’ve collaborated with USDM for many years, and choosing ProcessX to enhance our ServiceNow investment was the right decision. We recognized the benefits of using ProcessX to automate and modernize our software development lifecycle (SDLC). Since its deployment, we’ve reduced our initial deliverable cycle times by up to 75%, from 70 days to just 17.5 days. USDM has been a reliable partner, helping us accelerate compliance, reduce manual processes, and transition to a more intelligent, AI-enabled quality culture.
Robert Sklenar – Senior Manager, ServiceNow COE
Abbott
When it comes to Life Sciences, few know it better than USDM. Their 20+ years of focus in the life sciences industry is an unparalleled differentiator. No one understands our clients like USDM does!
Akhil Rachamadugu – Director, Life Sciences
ServiceNow
• ENSURING SEAMLESS, AUDIT-READY GXP COMPLIANCE
Validated ServiceNow Solutions for Every Life Sciences Function
Our solutions span the full spectrum of biopharma operations—optimized for speed, compliance, and ROI.
ITSM & Regulated IT Quality
ServiceNow Products
ITSM, ITOM, ITAM, CMDB, CSDM, ProcessX
Capabilities
Unified workflows for IT and Quality using AI triage
Segregated GxP and non-GxP workflows for audit readiness
CSA-aligned change control and automated validation
CMDB and CSDM strategy for service accuracy and efficiency
Results
50% faster approval of CAPAs and Change Requests
30% reduction in overdue deviations
100% traceability across lifecycle activities
Third-Party Risk Management
ServiceNow Products
IRM, SecOps, ProcessX
Capabilities
Integrated third-party risk scoring with real-time monitoring
Automated cyber incident triggers based on vendor risk
Embedded audit, CAPA, and compliance workflows
Results
Up to 60% faster vendor qualification and onboarding
40% reduction in unresolved security incidents
Real-time risk visibility across regulated supplier networks
Validation Lifecycle Management
ServiceNow Products
ITSM, ITOM, ITAM, CMDB, CSDM, ProcessX
Capabilities
Unified workflows for IT and Quality using AI triage
Segregated GxP and non-GxP workflows for audit readiness
CSA-aligned change control and automated validation
CMDB and CSDM strategy for service accuracy and efficiency
Results
50% faster approval of CAPAs and Change Requests
30% reduction in overdue deviations
100% traceability across lifecycle activities
GMP Quality Workflows
ServiceNow Products
OT, Asset Management, CDM, ProcessX
Capabilities
Digital GMP workflows (e.g., logbooks, batch records)
No-code form creation for citizen developers
Mobile-enabled asset and equipment traceability
Paperless calibration, environmental monitoring, and holds
Results
70% faster batch release and deviation resolution
45% drop in GMP-related documentation errors
Complete end-to-end visibility across OT operations
Adverse Event Intake
Compliance Command Center
ServiceNow Products
HCLS, CSM, ProcessX
Capabilities
Omnichannel AE and complaint intake (web, email, social, phone)
AI-driven case triage, classification, and prioritization
Communication with patient/provider to complete proper documention of Adverse Event
Integration with common with drug safety systems (Argus, ArisG, Veeva)
Results
3x faster adverse event triage
99% data accuracy via AI/NLP-driven intake
One centralized source for audit-ready AE data
Most companies don’t understand CSDM and the massive ROI possible to reduce costs in enterprise service management. That’s why we are here to help. We have regular webinars with ServiceNow and can help quickly establish a plan and get some quick wins.
John Zhang – ServiceNow MVP 2023/24/25
USDM ServiceNow Architect
• EXTEND SERVICENOW TO GXP BUSINESS AREAS
Powered by ProcessX The Engine Behind Validated ServiceNow
ProcessX is USDM’s proprietary GxP-compliant application built on ServiceNow infrastructure. It enables automation of validation, change control, and lifecycle management for ServiceNow and connected systems.
What Makes ProcessX Unique
FDA-compliant validation lifecycle management (CSA-ready)
Automated test execution and traceability matrix generation
GxP workflow segregation (in one instance or stand-alone)
Pre-built validation packs for common systems (Veeva, SAP, CRM)
Audit-ready documentation generated in minutes
• UNMATCHED GXP EXPERTISE AND WHITE GLOVE SERVICE
How We Work Smarter
ServiceNow Transformation, Implementation, and Optimization
Strategy + Roadmap: Compliance-First Digital Blueprint
We begin with a white-glove discovery process led by life sciences and compliance experts. Unlike generalist firms, we align your transformation strategy with regulatory rigor and business value from day one.
GxP-aware consulting tailored for biotech, pharma, and med device
Custom blueprints that accelerate compliance and streamline operations
Integration plans for Veeva, SAP, Lab/Safety systems, and more
Prioritized workflows ranked by business and compliance impact
Result
A roadmap built for global regulatory success—beyond what generic consultants offer.
Accelerated Implementation: Built-In Validation, Zero Rework
Our deployments are fast, fully compliant, and powered by 25+ years of audit-tested experience. We implement CSA-aligned solutions using pre-validated accelerators within ProcessX.
Capabilities
Build your own workflows or leverage OOTB workflows for Change Control, CAPA, AE Intake, and more
Automated testing and documentation via ProcessX VLM
Agentic AI for smart triage, routing, and compliance monitoring
CSA methods that reduce testing time without compromising quality
Result
Validated ServiceNow go-lives in weeks—not months—without gaps or guesswork.
Continuous Optimization: Compliance That Scales With You
We don’t walk away post-launch—we operate as your MSP. USDM manages support tickets, tech upgrades, and platform health while continuously refining compliance, performance, and user experience.
Automated validation and release management with testing for GxP and non-GxP workflows
Full CMDB monitoring with optimized CSDM for greater ROI
24/7 ticketing and ServiceNow upgrades managed by USDM
AI-driven enhancements for predictive compliance and insights
Result
An AI-enabled, audit-ready ServiceNow platform—faster, smarter, and fully managed for life sciences.
• CUTTING VALIDATION TIME BY 70%
Proven Results for Biopharma
Validation cycle times reduced by 70%
Approval cycles dropped from 70 days to under 21—targeting <10 days
Audit responses generated in minutes instead of hours
It was probably the fastest I’ve ever done anything in my life. We really want to thank USDM for all their help.
John Savage, Senior Director IT & R&D,
Turning Point Therapeutics
Stop Rebuilding and Start Transforming
Whether you're transforming IT, digitizing quality processes, or centralizing adverse event data—USDM helps you move faster, stay compliant, and stay inspection-ready. Let’s talk.
- Vega Finucan
Discover how Quality 4.0 and Pharma 4.0 — the digital transformation of manufacturing — are changing life sciences, and how USDM helps companies embrace innovation with compliance.
- John Zhang
Learn how life sciences organizations are using CSDM to automate operations, support compliance, and achieve measurable ROI through better alignment of IT and business strategy.
- Vega Finucan
Learn how ProcessX helps life sciences Quality teams modernize workflows, accelerate inspections, and stay audit-ready.
- Vega Finucan
ServiceNow’s Agentic AI and ProcessX streamlines compliance, accelerate operations, and optimize workflows with intelligent automation.
- John Zhang
ServiceNow Community MVP John Zhang helps to clarify the complexities of CSDM and answers questions from the Ask the Experts webinar.
- John Zhang
Discover a health dashboard that helps you monitor the completeness, compliance, and correctness of your CMDB.