Rethinking Workflow Design in Quality IT: The Untapped Opportunity for Operational Agility

January 22, 2026
Vega Finucan

Discover how life sciences organizations can overcome workflow fragmentation with smarter architecture. Learn why design—not just automation—unlocks scalable compliance and faster outcomes.

Transforming Regulated ITSM with ProcessX — A Scalable Compliance Engine

October 10, 2025
Lisa Om

Life sciences leader cuts compliance time by 75%, eliminates 4,200 redundant CMDB records, and builds scalable, audit-ready ITSM with ProcessX on ServiceNow.

Exploring AI Agents in Life Sciences: A ServiceNow Ask the Experts Session with John Zhang

June 4, 2025
John Zhang

Explore how ServiceNow AI agents drive intelligent automation in life sciences. Learn from real use cases, demos, and expert insights in this session.

Pharma 4.0: The Future of Life Sciences Manufacturing (and Why Quality 4.0 Must Lead the Way)

May 5, 2025
Vega Finucan

Discover how Quality 4.0 and Pharma 4.0 — the digital transformation of manufacturing — are changing life sciences, and how USDM helps companies embrace innovation with compliance.

Maximizing ROI with the Common Service Data Model (CSDM)

May 2, 2025
John Zhang

Learn how life sciences organizations are using CSDM to automate operations, support compliance, and achieve measurable ROI through better alignment of IT and business strategy.