Veeva Vault stands as a cornerstone for modern life sciences, expertly managing the content and data that drive the industry forward. But as top-tier pharmaceutical and biotech firms push the boundaries of innovation, a new, powerful force is entering the ecosystem: Generative AI (GenAI). Integrating Large Language Models (LLMs) and AI agents from leaders like Google, OpenAI, and Anthropic promises to unlock unprecedented efficiency.

This integration, however, introduces a profound challenge that traditional methods cannot solve. How do you validate and control a system that thinks, adapts, and evolves? How do you ensure GxP compliance when your workflows are powered by dynamic AI?

The answer lies not in simple automation, but in intelligent orchestration. ProcessX, built on the ServiceNow platform, provides the command center for this new era, transforming how you manage requirements, risk, and testing for your AI-enhanced Veeva ecosystem and beyond.

The New Compliance Frontier: Validating Intelligent, Agentic Processes

Global biopharma leaders are no longer just asking if they should use AI; they’re deploying it. GenAI agents are being tasked with analyzing clinical trial data, detecting quality deviations, and even drafting regulatory submission documents. This leap forward creates critical new validation questions:

• Dynamic Workflows: How do you manage validation for a process that isn’t fixed, but is instead executed by an AI agent that makes autonomous decisions^[1]?
• LLM Integration Risk: How can you control and document the inputs and outputs of third-party LLMs to ensure repeatable, auditable, and compliant results?
• Enterprise-Wide Complexity: When an AI agent interacts with multiple systems—from Veeva to your QMS to your ERP—how do you maintain a state of continuous validation across the enterprise?
• Scalability: How do you create a validation framework that works not just for Veeva, but for any Vendor Lifecycle Management (VLM) system you choose to integrate with AI? 

ProcessX: Your Command Center for AI-Driven Enterprise Validation

ProcessX evolves beyond a standard validation tool into an enterprise orchestration engine for AI. It provides the GxP-compliant control plane necessary to manage, govern, and validate the complex interactions between your core platforms like Veeva and the powerful AI agents you deploy

By embedding ServiceNow’s Agentic AI capabilities into its core, ProcessX enables you to confidently harness GenAI across your enterprise

Trigger and Control Agentic Action

ProcessX empowers you to move from basic automation to Agentic Process Automation This is more than just running a script; it’s about orchestrating intelligent agents to achieve complex goals

• Orchestrate Any Agent: Securely integrate with LLMs from any provider (Google, OpenAI, Anthropic, etc.) through a governed framework. ProcessX acts as the system of engagement, managing and logging the prompts, data, and responses to ensure full auditability
• Trigger Intelligent Workflows: Use ProcessX to initiate “agentic actions.” Task an AI agent with analyzing a batch of adverse event reports, and ProcessX will not only trigger the action but also manage the entire lifecycle: monitoring the status, capturing the results, and routing them through a GxP-compliant workflow for human review and approval

Unify Validation Across the Enterprise

ProcessX is designed to be the central hub for validation, regardless of the underlying application.

• VLM-Agnostic by Design: While a perfect fit for supercharging Veeva Validation Manager, the ProcessX framework is built to be extensible. It can control and validate processes for any critical enterprise system, ensuring a consistent and compliant approach to AI integration across your technology stack^[5].
• A Single Source of Truth: Digitize and unify your entire validation lifecycle. ProcessX provides real-time traceability matrices, connecting AI-driven actions back to initial requirements and risk assessments, eliminating fragmented spreadsheet-based processes

From AI Insight to Compliant Action: A Practical Scenario

Imagine a GenAI agent integrated into your quality management process.

1. Agentic Task Initiation: Within ProcessX, a workflow is triggered to have an AI agent analyze manufacturing data for potential deviations. ProcessX sends a secure, logged request to a specialized LLM.
2. Intelligent Analysis & Orchestration: The AI agent identifies a subtle, recurring anomaly. Instead of just flagging it, the agent, orchestrated by ProcessX, creates a draft deviation report with a preliminary root cause analysis
3. Human-in-the-Loop Compliance: ProcessX automatically routes this draft report to a Quality Assurance manager within its ServiceNow-based GxP environment. The manager reviews the AI’s findings, adds context, and provides the necessary electronic signature for approval
4. Closing the Loop in Veeva: Once approved, a ProcessX workflow can automatically push the finalized deviation record and supporting documentation into the appropriate Veeva Vault, creating a link between the operational data and the formal quality record

The entire end-to-end process—from AI-driven discovery to final documentation in Veeva—is executed, managed, and recorded within a continuously validated framework.

Lead the Future, Without Sacrificing Compliance

Integrating Generative AI into your regulated processes is no longer a futuristic vision; it’s a strategic imperative. But to innovate with confidence, your validation and compliance framework must evolve. ProcessX provides the intelligent orchestration layer to manage this complexity, ensuring that as you harness the power of AI, you simultaneously strengthen your commitment to quality and GxP compliance.

Don’t let the fear of validation hold back your AI initiatives. Pair the power of Veeva and other enterprise systems with the intelligent orchestration of ProcessX to accelerate your speed to market, reduce your compliance burden, and build a truly intelligent, AI-powered life sciences organization. Contact us to get started.