5. Closure

Document the closure of the IT Incident.

Before you begin

You must be the Event Task Assigned to user or a member of the Event Task Assignment group to perform these steps.

Procedure

1. Open the Closure task and click Start Work.
   
2. Add a general summary of the incident in the Detailed Information field and add Close notes.
   
3. Click Complete.

Once the Closure task is completed, the IT Incident event state changes to Closed.