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  5. 6. IT Incident
  6. 1. Create Standard Change and Triage

1. Create Standard Change and Triage

Begin the IT Incident process by creating a new event in ProcessX. Triage the event by entering key details and optionally completing risk and impact assessments.

Before you Begin

You must be the Event Assigned to user or a member of the Event Assignment group to perform these steps.

Procedure

  1. Navigate to ProcessX > Events > Create Event.
  2. In the Event Typefield, select IT Incident. Enter a Short description to briefly describe the IT Incident. Optionally, add more details in the Description Click Save to keep editing or Submit to save and return to the dashboard. Submitted events remain accessible from your dashboard.
  3. The Event state changes from Open to Triage. Select the system or application associated with this change in the Asset
  4. Optionally fill out Initiation Details, Initial Risk Assessment, and Impact/Potential Impact to provide context on actions taken, assess risk level, and indicate affected systems.
  5. Click Review Event Plan to move the event to the Planning state.